wi63 Frequently Asked Questions

GCash deposits at wi63 are processed in real time — typically credited within 30 seconds to 3 minutes. If your deposit hasn't appeared after 10 minutes, check your GCash transaction history to confirm the transfer went through. Take a screenshot and contact wi63 live chat with your GCash reference number. Our team resolves most deposit queries within the hour, 24/7.

GCash and Maya withdrawals are typically processed within 1–3 hours once your account is fully KYC-verified. Bank transfers (BPI, BDO, Metrobank) take 1–2 business days due to interbank processing windows. Withdrawals submitted on public holidays or after 9 PM may be processed the next business day. The minimum withdrawal amount is ₱200, and no wi63 withdrawal fee is charged on standard transactions.

Yes. wi63 currently accepts USDT (TRC-20 and ERC-20) for both deposits and withdrawals. Crypto transactions are credited after network confirmation, which usually takes 5–15 minutes for TRC-20 and 15–30 minutes for ERC-20. Always double-check the wallet address and network before sending — crypto transfers to the wrong address cannot be reversed. Coins.ph is also available for Filipino users who prefer a local crypto wallet.

Withdrawals may be placed on hold for a few common reasons: your KYC documents haven't been verified yet, an active bonus with remaining wagering requirements is attached to your balance, or our system flagged an unusual activity pattern requiring a compliance review. wi63 is required to conduct these checks under PAGCOR anti-money-laundering rules. Contact live chat support for a specific status update — we can usually resolve holds within 24 hours.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any bonus-derived winnings. For example, a 20x wagering requirement on a ₱500 bonus means you need to place ₱10,000 in total bets. Progress is tracked in real time in your wi63 account under "Active Bonuses." Slot games typically contribute 100% toward wagering; live table games may contribute at a lower rate. Always read the specific bonus T&Cs before opting in.

Yes, free spins issued by wi63 carry an expiry date — typically 7 days from the date they are credited, unless the specific promotion states otherwise. Unused free spins are automatically removed from your account after the expiry date, along with any winnings accumulated from those spins if the wagering requirement hasn't been met. You'll receive an in-app notification as your free spins approach expiry so you don't miss out.

Yes. wi63 rewards regular players through a tiered loyalty program where you earn points for every real-money bet placed across slots, bingo, and live casino games. Points accumulate toward tier upgrades, which unlock benefits such as higher withdrawal limits, exclusive cashback offers, dedicated account managers, and special invitations to wi63 tournaments and reload promotions. Your current tier and point balance are visible from your account dashboard after logging in.

Absolutely. If you prefer to play without bonus restrictions and want your deposits kept entirely as real-money balance, you can opt out of all promotional offers from your Account Settings under "Promotional Preferences." This means deposits won't trigger any automatic bonus credits. You can also decline a specific bonus offer at the point of deposit. Players on self-exclusion or cool-off are automatically excluded from all promotional communications.