wi63 Privacy Policy

This Privacy Policy applies to all personal information collected through the wi63 website (wi63.cam), mobile browser interface, customer support channels (Live Chat, email), and any related services provided by wi63. This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform.

Where we use the term "personal data" or "personal information," we are referring to any information that relates to an identified or identifiable natural person, as defined under Section 3(g) of the Data Privacy Act of 2012. This includes but is not limited to your name, date of birth, residential address, contact details, government-issued identification numbers, financial account information, IP addresses, device identifiers, and gameplay transaction records.

wi63 is the data controller for all personal information collected through the Platform. As data controller, wi63 determines the purposes and means of processing your personal data. wi63 is registered and operates under a valid PAGCOR license and maintains compliance with the National Privacy Commission's data protection requirements applicable to online gaming operators in the Philippines.

For data protection inquiries or to exercise your privacy rights under the Data Privacy Act, you may contact our Data Protection Officer via the contact details provided in Section 14 of this Privacy Policy.

wi63 collects the following categories of personal information from Filipino players:

3.1 Registration Information

When you create a wi63 Account, we collect:

• Full legal name (as it appears on your government-issued ID)
• Date of birth
• Gender
• Philippine residential address (house number, street, barangay, city/municipality, province, postal code)
• Valid mobile phone number
• Email address
• Username and password (passwords are hashed and never stored in plain text)

3.2 Identity Verification Data

To comply with PAGCOR Know Your Customer (KYC) requirements, we collect:

• Scanned or photographed copy of a government-issued Philippine ID (PhilSys, SSS, GSIS, driver's license, passport, postal ID, voter's ID, or other PAGCOR-accepted ID)
• Facial photograph for biometric comparison where required
• Proof of address documentation (utility bill, bank statement, or government correspondence) where address verification is required

3.3 Financial and Transaction Data

To process deposits and withdrawals, we collect:

• Payment method details (GCash mobile number, Maya account identifier, bank account name and number, USDT wallet address, Coins.ph account identifier)
• Transaction history (deposit amounts, withdrawal requests, timestamps, payment method used, transaction status)
• Source of funds documentation where required under anti-money laundering regulations

3.4 Gameplay and Wagering Data

During your use of the Platform, we collect:

• Games played, bet amounts, wins and losses
• Session duration and frequency
• Bonus usage and wagering progress
• Responsible gaming tool settings (deposit limits, self-exclusion status, cooling-off periods)

3.5 Technical and Device Data

We automatically collect certain technical information when you access the Platform:

• IP address and approximate geographic location derived from IP
• Device type, operating system, browser type and version
• Screen resolution and viewport size
• Referring URL and pages visited on the Platform
• Date and time of access
• Cookies and similar tracking technologies (see Section 10)

3.6 Communications Data

When you contact wi63 support or participate in promotions, we collect:

• Content of Live Chat messages, emails, and other correspondence with our support team
• Survey responses, feedback, and promotional participation records

wi63 processes your personal data for the following specific purposes:

• Account Management: To create, maintain, and administer your wi63 Account, authenticate your identity, and provide customer support.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, including KYC verification, age verification (21+ restriction), AML transaction monitoring, and regulatory reporting obligations to PAGCOR and the Anti-Money Laundering Council (AMLC).
• Payment Processing: To process deposits, withdrawals, and payment method verification in accordance with the payment terms set out in our Terms & Conditions.
• Gameplay Delivery: To enable y ou access bingo rooms, slot games, live casino tables, and all other games available on the Platform.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, cheating, collusion, unauthorized account access, and other prohibited conduct described in our Terms & Conditions.
• Responsible Gaming: To monitor gameplay patterns for indicators of problem gambling behavior and to administer responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion requests.
• Promotions and Bonuses: To administer promotional offers, verify eligibility, track wagering progress, and communicate bonus-related updates to your registered mobile number or email address.
• Platform Improvement: To analyze aggregated usage data, identify technical issues, improve platform performance, and develop new features tailored to Filipino player preferences.
• Legal Obligations: To comply with any lawful request from Philippine regulatory authorities, law enforcement agencies, or courts of competent jurisdiction.

Under the Data Privacy Act of 2012, wi63 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the wi63 Terms & Conditions, including account creation, payment processing, and game delivery, is carried out on the basis that it is necessary to fulfill our contractual obligations to you as a registered player.
• Legal Obligation: Processing carried out to comply with PAGCOR licensing requirements, the Anti-Money Laundering Act, the Data Privacy Act itself, and any other applicable Philippine law is based on legal obligation.
• Legitimate Interest: Processing for fraud prevention, platform security, and gameplay analytics is based on wi63's legitimate interest in maintaining a safe and fair gaming environment, provided such interests are not overridden by your data protection rights.
• Consent: Where wi63 processes personal data for purposes beyond those listed above — such as optional marketing communications — we will obtain your explicit, informed consent prior to such processing. You may withdraw consent at any time by contacting our Data Protection Officer.

wi63 does not sell, lease, or otherwise commercially exploit your personal information. We share personal data only in the following limited circumstances:

6.1 Essential Service Providers

wi63 engages third-party service providers who assist in delivering the Platform, including payment processors (GCash, Maya, BPI, BDO, Metrobank, Coins.ph, and USDT network providers), game software providers, cloud hosting and infrastructure providers, identity verification services, and customer support platform providers. All such service providers are bound by data processing agreements requiring them to process personal data solely on wi63's instructions and to maintain appropriate security standards.

6.2 Regulatory Authorities

wi63 is required by law to share certain player data with PAGCOR in connection with our licensing obligations, and with the Anti-Money Laundering Council (AMLC) where transactions trigger mandatory reporting thresholds under the Anti-Money Laundering Act (RA 9160, as amended). wi63 cooperates fully with lawful requests from the National Privacy Commission (NPC), Philippine law enforcement agencies, and courts of competent jurisdiction.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or a portion of wi63's business assets, personal data held by wi63 may be transferred to the acquiring entity, subject to equivalent data protection commitments. Players will be notified of any such transfer in advance where required by law.

6.4 Fraud and Security

Where wi63 has reasonable grounds to believe that a Player's account is involved in fraudulent activity, money laundering, or other criminal conduct, we may share relevant personal data with other PAGCOR-licensed operators, law enforcement agencies, or fraud prevention bodies as permitted or required by Philippine law.

wi63 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security framework includes:

• Transport Encryption: All data transmitted between your device and wi63 servers is protected using TLS 1.3 protocol with 256-bit AES encryption. HTTP connections are automatically redirected to HTTPS.
• Data Encryption at Rest: Sensitive personal data stored in our databases — including government ID details, financial account references, and identity verification records — is encrypted at rest using AES-256.
• Password Security: Player passwords are never stored in plain text. They are hashed using a one-way cryptographic algorithm with a per-user salt before being stored.
• Access Controls: Access to personal data within wi63's organization is restricted on a strict need-to-know basis. Staff access is logged, regularly reviewed, and subject to disciplinary action in the event of unauthorized use.
• Network Security: wi63's servers are protected by enterprise-grade firewalls, intrusion detection systems, and DDoS mitigation infrastructure.
• Penetration Testing: wi63's platform undergoes regular third-party security assessments and penetration testing to identify and remediate vulnerabilities.

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, wi63 will notify the National Privacy Commission and affected players within 72 hours of becoming aware of the breach, in accordance with NPC Circular 16-03 requirements.

wi63 retains personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable Philippine law. The following retention principles apply:

• Active Accounts: Personal data associated with an active wi63 Account is retained for the duration of the account relationship.
• Closed Accounts: Following account closure, wi63 retains personal data for a minimum of five (5) years from the date of last activity to comply with PAGCOR record-keeping requirements and AML obligations under Philippine law.
• Financial Transaction Records: Records of financial transactions, including deposits and withdrawal history, are retained for a minimum of five (5) years in accordance with the Anti-Money Laundering Act and BSP record-keeping requirements applicable to financial service providers.
• Customer Support Communications: Records of customer support interactions are retained for up to three (3) years from the date of the interaction unless linked to a regulatory or legal matter requiring longer retention.
• Marketing Data: Personal data processed solely on the basis of marketing consent is deleted or anonymized within 30 days of consent withdrawal where no other legal basis applies.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that renders it impossible to re-identify.

As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by wi63:

• Right to be Informed: The right to be notified of how your personal data is collected, used, and processed — fulfilled by this Privacy Policy.
• Right of Access: The right to request a copy of the personal data wi63 holds about you, including information about the purposes of processing and the categories of data involved.
• Right to Rectification: The right to request correction of inaccurate, incomplete, or outdated personal data held in your wi63 Account.
• Right to Erasure or Blocking: The right to request deletion or blocking of personal data where processing is unlawful, the data is no longer necessary for the original purpose, or you have withdrawn consent (subject to overriding legal retention obligations).
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on wi63's legitimate interests, on grounds relating to your particular situation.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another data controller where technically feasible.
• Right to File a Complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that wi63 has processed your personal data in violation of the Data Privacy Act.

To exercise any of these rights, please contact wi63's Data Protection Officer using the contact details in Section 14. We will respond to all verified rights requests within fifteen (15) calendar days of receipt. Certain rights may be subject to limitations under applicable law — for example, we cannot delete data that we are legally required to retain under PAGCOR or AML regulations.

wi63 uses cookies and similar tracking technologies on the Platform for the following purposes:

10.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They include session authentication cookies (which keep you logged in during a session), security tokens (which protect against cross-site request forgery), and load-balancing cookies. These cookies cannot be disabled without impacting Platform functionality.

10.2 Functional Cookies

These cookies remember your Platform preferences such as language settings, your last-used game category, and responsible gaming tool configurations. Disabling these cookies may reduce the convenience of your Platform experience but will not prevent access.

10.3 Analytics Cookies

wi63 uses first-party analytics to understand how players use the Platform — including which game categories are most visited, typical session durations, and common navigation paths. This data is aggregated and anonymized and does not identify individual players. Third-party analytics providers are not used.

10.4 Managing Cookies

You can manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a per-domain basis. Blocking strictly necessary cookies will prevent you from logging in to your wi63 Account. For instructions on managing cookies in your specific browser, please refer to your browser's official documentation.

The wi63 Platform is strictly intended for use by adults aged 21 years and older, in compliance with PAGCOR online gaming regulations. wi63 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step during registration and cannot be bypassed.

If wi63 becomes aware that personal data has been collected from an individual under 21 years of age — whether through underage registration, account sharing, or fraudulent registration — we will immediately suspend the relevant account, delete all personal data collected from the underage individual, and report the matter to the appropriate PAGCOR compliance channel.

wi63's primary data processing infrastructure is located within the Philippines. However, certain third-party service providers engaged by wi63 — including cloud hosting providers and game software suppliers — may process or store data on servers located outside the Philippines.

Where personal data is transferred outside the Philippines, wi63 ensures that such transfers comply with the cross-border data transfer requirements of the Data Privacy Act of 2012 and NPC implementing rules. This includes ensuring that recipient countries or organizations offer an adequate level of data protection, or that appropriate safeguards such as contractual data processing agreements are in place before any transfer occurs.

wi63 will not transfer personal data to jurisdictions that do not provide an adequate level of protection without the explicit informed consent of the data subject concerned, except where required by law.

wi63 reserves the right to update this Privacy Policy at any time to reflect changes in applicable Philippine law, PAGCOR regulatory requirements, NPC guidance, or our own data processing practices. When material changes are made, wi63 will notify registered players via Platform notification, SMS, or email to the registered contact details at least seven (7) days before the updated Policy takes effect.

The updated Privacy Policy will always be available on this page with a revised "Last Updated" date shown at the top. Your continued use of the wi63 Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure in accordance with the Terms & Conditions.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by wi63, you may contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly from your wi63 Account dashboard. This is the fastest channel for urgent privacy concerns.
• Email: [email protected] — please include "Privacy Request" in your subject line for fastest routing to the DPO team.

wi63 will acknowledge all Data Privacy Act rights requests within three (3) business days and will provide a substantive response within fifteen (15) calendar days. For complex requests requiring additional processing time, wi63 will notify you and provide an updated timeline.

If you are not satisfied with wi63's response to a privacy concern, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.